Policies

SHIPMENTS:

Orders will be processed from 1 to 3 business days. Each product has a delivery date depending on the stock at the time, date that appears detailed in the tab of each product.

The estimated delivery time is generally one week.

 

RETURNS: 

For us it is fundamental to offer the best service and all the facilities of purchase and return. If the product does not convince you once you receive it at home, you can return it without any problem within 10 days from the date you received it . It is essential that the product arrives in the same condition and condition in which it was sent. For this please contact us and proceed to manage the return. The return postage will be borne by the buyer.

 

WARRANTY:

The furniture of our store has a 1 year warranty that is effective from the date of delivery of the product. The product is guaranteed if accompanied by your invoice. It is important that the serial number can be read.

The guarantee does not apply:  In case of accidental physical damage. It does not cover the damages and failures that resulted from improper installation, assembly or use of the product, use for professional or commercial use, normal wear or lack of maintenance. In case of indirect damages. The warranty covers only the right to repair or replace the guaranteed product. Damages resulting from misuse or deterioration due to habitual use are not covered.

 

PAYMENT:

You can pay by credit card, debit card, bank transfer or  through the PayPal platform.

 

INTERNATIONAL SHIPPING

Orders will be processed and shipped within 1-2 business day. Standard shipping times are normally:

3–5 working days to main European cities
5–7 workingdays to USA and Canada
7 – 10 working days to Australia

 

For other destinations worldwide, please contact us by email: info@heapsandwoods.com and we will be pleased to arrange the shipping in 1 – 2 working days.

All duty taxes, fees, and any declaration of value fees are the responsibility of the customer.

 

RETURNS AND EXCHANGES:

Customer happiness is a must for me. You are welcome to return your goods if you don’t like them.

We will accept returns on all items in original condition within 10 days of receipt, but the return shipping should be paid by the customer.

Please send an email to info@heapsandwoods.com for start the return process. When we receive the product, we will proceed to do the payment.

For us is very important to provide the best service to you as client and also give the choice to return your goods if you are not happy with them.

Please feel free to contact us for any question.