Shipping & Returns

GENERAL INFO
Please allow us 1-3 working days to prepare and dispatch you order.

If your country is not in the provided list, please let us know and we’ll try to provide you with a shipping rate.

For specific request, please email us at info@heapswoods.com

DELIVERY
We are able to ship worldwide but our automated shipping system work at the moment only for certain countries.

We offer free delivery for : Austria, Belgium, Bulgaria, Denmark, Estonia, France,Germany, Hungary, Italy, Lituania, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland.

Transit time : 7 working days

Delivery costs for others countries such as USA, UK or Greece will be confirmed once we are aware of your delivery address.

Transit time: 10 working days

RETURN AND EXCHANGES
If for any reason you wish to make a return or exchange your order, you must  send it back to us within 14 days with the original packaging. You must contact us first and we will share the details to return your product.

When we receive your order and checked everything is correct we will refund your money back or proceed to change size and/or model. For more information, read the Terms of use.

All the costs of returns are borne by the customer. It is very important to know that in this case we don’t refund the money. We will only make a voucher available for your next purchase.

In order to make an exchange or return, the product must not have been used beyond the mere verification of it, washed or altered in any way, in the original packaging and with the original product labels. If the product is not sent in its original packaging it may suffer a depreciation of its value

The customer may only cancel an order on the same day of the completion of the purchase and before 16:00 (4:00pm) local Spanish time. Cancellations are made by sending emails to info@heapswoods.com