Terms & Conditions

General

All items for sale on this site are branded through Heaps and woods and registered office in  traversia San mateo 18, 28004 in Madrid, Spain.These general conditions of sale apply to all orders through our website www.heapsandwoods.com by private individuals and not companies. The purchases made, therefore, imply the acceptance of the following conditions of sale when placing your order. Heaps and Woods reserves the possibility of modifying these conditions of sale according to the needs and variations of the company and its available products. However, these conditions will be present and are subject to acceptance by the customer at the time of ordering.

Company register under Marta jurado Mirete 47930292N

Identify the order

The client will identify the order through an order number associated with your shopping cart. It should be clearly defined units, models, finishes … of the items purchased. Likewise, they shall be clearly indicated preferences checkout by the customer.

Ways to order and payment

There are three sales formulas: online, by email or by phone. In the online sale the payment can be made by Credit Card, Paypal or by bank transfer. But you can also make orders by phone or email using the same methods.

Costs, form and delivery time

The transport cost is calculated based on the weight and / or volume of the selected items as well as the delivery address, the amount can vary between 60 and 500 euros. The exact calculation is notified when making the purchase process. The shipping method is deliver by third transport agency and will be delivered at street level. Delivery times for items in stock depend on the delivery address and vary from 3 to 10 working days. Orders for items that are not available in stock have a delivery time that varies between 12 to 18 weeks depending on the item. For more information about these deliveries, contact us.

Return & exchanges

If you are unhappy with a non sale stock product for any reason, just send it back to us within 14 days of the purchase (unused and with the original packaging) and we’ll refund or replace it.

The customer may only cancel an order on the same day of the completion of the purchase and before 16:00 (4:00pm) local Spanish time. Cancellations are made by sending emails to info@heapsandwoods.com

You may return any article you have purchased on Heaps and Woods. Please note that no refund will be made if the product has been used beyond the mere opening of the product, products that are not in the same condition in which they were delivered or that have suffered any damage, so you should be careful with the product(s) while they are in your possession. 

The cost of returning the item(s) will be borne by the customer. In these cases Heaps and Woods will refund the purchase price by means of a credit note using the same payment method used for your purchase. Heaps and Woods will not refund the amount nor will it resend any merchandise until it has verified the reception and condition of the packaging and accessories of the item being returned.

If you need any further information, you can send an email to info@heapsandwoods.com

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, and personalised items can only be returned or exchanged if faulty. Any special offer or ex-display items cannot be returned or refunded.

All the costs of returns are borne by the customer. It is very important to know that in this case we don’t refund the money. We will only make a voucher available for your next purchase.

Return address:

Mas pla, de vilamari, 17468, Vilademuls (Girona), Spain.

Heaps and Woods cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.

On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.

 

General info after purchasing

Please allow us 1-3 working days to prepare and dispatch you order.Times for delivery is 1-3 working days for Spain and 5-7 working days for the rest of mentioned countries.

If your country is not in the provided list, please let us know and we’ll try to provide you with a shipping rate.

For specific request, please email us at info@heapsandwoods.com

Important information

  • Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays. 

 

Delivery

We are able to ship worldwide but our automated shipping system work at the moment only for Spain, France, Germany, Portugal, Italy and Belgium.

Delivery costs will be determined by the breakdown of the total price of the purchase(s) depending on the delivery destination, this will be run by the customer and added to the total amount of your order.

Spain & Portugal (islas baleares & Peninsula Iberica ++)
Lead time : 3-5 days

France/ Germany/ Belgium / Italy
Lead time : 5-7 days

UK
Lead time : 7-10 days

Quality guarantee

  • If an item received is classified as faulty and was received damaged, you must contact us within 24 hours days of receipt.
  • Heaps and Woods insure each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by Heaps and Woods.

 

Pre order condition

By purchasing one of our design under our pre order campaign, you have several benefits. More you wait less you pay is our main principle.

For this reason we offer 30 % discount on top of free shipping from our factory in Indonesia to our warehouse in Barcelona.

You are also able to edit the design such as wood finishing or  cushion fabric.

PRE-ORDER: These are items that are not available and/or are currently sold-out from our online shop.
Pre-order or back-order is placing orders in advance which requires a down payment from a client interested in procuring the said item/product.

Please make sure you have read and understood all the conditions written here before submitting your Orders.

1. “Full payment” is required & should be made via Bank Transfer,Online Transfer (Stripe, Paypal). We do require are clients to pay the full amount stated on the invoice.

2. Cancellation of orders is not allowed once the “Order Form” has been submitted and paid nor could it be exchanged for other tools/items or services being rendered. All pre-orders made are considered as sold.

3.Estimated Date of Arrival:  We always provide an estimated date of arrival  of 4 months as soon as we close our pre order campaign.

Our pre order campaign ended in July should have an estimated date of arrival for November.

Shipment is based on the shipping schedule of our selected courier. Although we could track and trace the whereabouts of our package we cannot assure you the exact date and time  due to several factors such as delays due to unforeseen events beyond our control (Technical problems of the shipping company, Natural Disasters, Customs clearing etc.) Products coming from Indonesia usually takes 30-40 days from date of delivery. The maximum number of days should not exceed 50 days from container departure.  Kindly manage your expectations. “If you cannot wait that long then please do not proceed with your order”.

4. Once the products have landed and received by our team. You will then be informed via contact number, email address and other social media platforms you have provided. We will immediately have all your orders packed in the next 72 Hours and schedule it for shipment. In the case of damage items during shipment we shall refund in full the amount that you have paid and shall offer a discount on your next possible purchase from us.

 

Pricing, Taxes and duties

 

  • The sales prices indicated on the Heaps and Woods website are expressed in Euros (EUR €), unless otherwise stated. Inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer.

 

  • Heaps and Woods expressly reserves the right to modify without prior notice both the prices and the commercial offers presented on our website regarding products, promotions and other commercial and service conditions at any time. As a user you should check the conditions of the offer before ordering any product or service.

 

  • In the event of import taxes and/or customs formalities.All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.

 

  • Heaps and Woods cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.

 

  • The taxes applied will always be in accordance with current legislation.

 

Contact Us

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