Terms & Conditions

General

All items for sale on this site are branded through Heaps and woods and registered office at Carrer Major 75, 08970, Sant Joan Despi, Barcelona. These general conditions of sale apply to all orders through our website www.heapsandwoods.com by private individuals and not companies. The purchases made, therefore, imply the acceptance of the following conditions of sale when placing your order. Heaps and Woods reserves the possibility of modifying these conditions of sale according to the needs and variations of the company and its available products. However, these conditions will be present and are subject to acceptance by the customer at the time of ordering.

Identify the order

The client will identify the order through an order number associated with your shopping cart. It should be clearly defined units, models, finishes … of the items purchased. Likewise, they shall be clearly indicated preferences checkout by the customer.

Ways to order and payment

There are three sales formulas: online, by email or by phone. In the online sale the payment can be made by Credit Card, Paypal or by bank transfer. But you can also make orders by phone or email using the same methods.

Costs, form and delivery time

The transport cost is calculated based on the weight and / or volume of the selected items as well as the delivery address, the amount can vary between 60 and 500 euros. The exact calculation is notified when making the purchase process. The shipping method is deliver by third transport agency and will be delivered at street level. Delivery times for items in stock depend on the delivery address and vary from 3 to 10 working days. Orders for items that are not available in stock have a delivery time that varies between 8 to 16 weeks depending on the item. For more information about these deliveries, contact us.

Changes and returns

If you are unhappy with a non sale stock product for any reason, just send it back to us within 14 days of the purchase (unused and with the original packaging) and we’ll refund or replace it.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, and personalised items can only be returned or exchanged if faulty. Any special offer or ex-display items cannot be returned or refunded.

All the costs of returns are borne by the customer. It is very important to know that in this case we don’t refund the money. We will only make a voucher available for your next purchase.

General info after purchasing

Please allow us 1-3 working days to prepare and dispatch you order.Times for delivery is 1-3 working days for Spain and 5-7 working days for the rest of mentioned countries.

If your country is not in the provided list, please let us know and we’ll try to provide you with a shipping rate.

For specific request, please email us at info@heapswoods.com

Delivery

We are able to ship worldwide but our automated shipping system work at the moment only for Spain, France, Germany, Portugal, Italy and Belgium.

Delivery costs will be determined by the breakdown of the total price of the purchase(s) depending on the delivery destination, this will be run by the customer and added to the total amount of your order.

Spain & Portugal (islas baleares & Peninsula Iberica ++)
Lead time : 3-5 days

France/ Germany/ Belgium / Italy
Lead time : 5-7 days

UK
Lead time : 7-10 days

Return & exchanges

If for any reason you wish to make a return or exchange your order, you must send it back to us within 14 days at:

Mas pla, de vilamari, 17468, Vilademuls (Girona), Spain.

We will assess the damage after that we will proceed to fix it or replace it. As long as we can fix or replace the item we won’t make any refund.

When we receive your order and checked everything is correct we will refund your money back or proceed to change size and/or model.

All the costs of returns are borne by the customer. It is very important to know that in this case we don’t refund the money. We will only make a voucher available for your next purchase.

In order to make an exchange or return, the product must not have been used beyond the mere verification of it, washed or altered in any way, in the original packaging and with the original product labels. If the product is not sent in its original packaging it may suffer a depreciation of its value

The customer may only cancel an order on the same day of the completion of the purchase and before 16:00 (4:00pm) local Spanish time. Cancellations are made by sending emails to info@heapswoods.com

Contact Us

Thank you for your request.

searching

This field is required.

This field is required.

This field is required.

Check the email format please.

Check the phone format please.

A copy of your message has been sent to your inbox.

We’ll get in touch with you as soon as possible.