Terms & Conditions

General

All items for sale on this site are branded through Heaps and woods and registered office at Carrer Major 75, 08970, Sant Joan Despi, Barcelona. These general conditions of sale apply to all orders through our website www.heapsandwoods.com by private individuals and not companies. The purchases made, therefore, imply the acceptance of the following conditions of sale when placing your order. Heaps and Woods reserves the possibility of modifying these conditions of sale according to the needs and variations of the company and its available products. However, these conditions will be present and are subject to acceptance by the customer at the time of ordering.

Identify the order

The client will identify the order through an order number associated with your shopping cart. It should be clearly defined units, models, finishes … of the items purchased. Likewise, they shall be clearly indicated preferences checkout by the customer.

Ways to order and payment

There are three sales formulas: online, by email or by phone. In the online sale the payment can be made by Credit Card, Paypal or by bank transfer. But you can also make orders by phone or email using the same methods.

Costs, form and delivery time

The transport cost is calculated based on the weight and / or volume of the selected items as well as the delivery address, the amount can vary between 60 and 500 euros. The exact calculation is notified when making the purchase process. The shipping method is deliver by third transport agency and will be delivered at street level. Delivery times for items in stock depend on the delivery address and vary from 3 to 10 working days. Orders for items that are not available in stock have a delivery time that varies between 8 to 16 weeks depending on the item. For more information about these deliveries, contact us.

Changes and returns

If you are unhappy with a non sale stock product for any reason, just send it back to us within 14 days of the purchase (unused and with the original packaging) and we’ll refund or replace it.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, and personalised items can only be returned or exchanged if faulty. Any special offer or ex-display items cannot be returned or refunded.

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