Shipping policy
At Heaps & Woods, we carefully craft and prepare each piece to arrive safely and on time. Here’s what you need to know about shipping:
Order Processing
Orders are prepared within 24–48 hours after payment is received. Custom, bespoke, or made-to-order items may require additional processing time and are not eligible for cancellation once production has started.
Delivery Times
- Local delivery (Spain): 5 working days
- EU countries: 7–10 working days
- Outside the EU: Approximately 10 working days
Delivery times may vary depending on the destination and product availability. Once your order ships, you will receive tracking information to follow its journey.
Shipping Costs
Shipping costs are calculated at checkout and are the responsibility of the customer. Please note that original shipping costs are non-refundable in case of a return.
International Shipping
- Customs duties, taxes, and import fees for international orders (US, Australia, etc.) are the responsibility of the customer.
- We are using a tracked shipping service for all international shipments.
- Heaps & Woods cannot be held responsible for lost or damaged parcels without proof of delivery.
Returns & Exchanges Related to Shipping
Items must be returned in their original packaging to prevent damage. Return shipping costs are the customer’s responsibility. Damages incurred during return shipping may not be reimbursed without proof of delivery.
Contact
If you have any questions about shipping, delivery times, or tracking, please email us at
We’re happy to help.